Privacy Policy for Sillage Arabia
Welcome to Sillage Arabia, your premier destination for the finest perfumes and dokhoon. We fully understand the importance of your privacy, and we are committed to protecting your personal data and providing a safe and reliable shopping experience in compliance with the UAE Personal Data Protection Law (PDPL) and relevant legislation. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect necessary information to ensure we provide you with the best service and safely deliver our products to you. This includes personal information such as your full name, email address, phone number, and detailed delivery address within or outside the UAE. We also collect payment information, such as credit card details or other payment methods, noting that we do not store your card details on our servers; they are processed securely through certified online payment gateways. Additionally, we collect account information like your username, password, past order history, and your preferences for perfumes and dokhoon, as well as technical information like your IP address, browser type, operating system, and information about how you navigate our store.
2. How We Use Your Information
We use the data we collect to accurately and swiftly process and fulfill your orders, and to ship and deliver products to your specified address in cooperation with our delivery partners. We also use it to communicate with you to update you on your order status, respond to your inquiries, provide technical support, enhance your shopping experience at Sillage Arabia, and personalize products that suit your taste. We may use artificial intelligence technologies to analyze your fragrance preferences to offer tailored recommendations and improve our customer service. Furthermore, we use the data to send promotional offers, new perfume releases, and exclusive discounts, with the option for you to unsubscribe from these communications at any time, and to prevent any fraud or illegal activities to protect our store and customers.
3. Sharing Information with Third Parties
At Sillage Arabia, we do not sell or rent your personal data to any third party. We may only share your information when necessary. This includes shipping and delivery companies, where we provide them with your name, phone number, and address to ensure your order reaches you; online payment gateways to complete purchase transactions securely; technical service providers, such as website hosting and data analysis services that help us operate and improve the store’s performance; and legal authorities if required to do so under the laws and regulations in force in the United Arab Emirates.
4. Protecting Your Data
We implement strict technical and security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, ensuring your information remains completely secure. In the event of any security breach threatening your data, we are committed to notifying you and the competent authorities in accordance with applicable laws.
5. Cookies
Sillage Arabia uses cookies to improve your experience, such as remembering the contents of your shopping cart, saving your preferences, and providing content and advertisements tailored to your interests. You can control or disable cookie settings through your browser.
6. Your Rights as a Customer
Under data protection laws, you have the right to request access to your personal data that we hold, request the correction or update of any inaccurate data, and request the deletion of your personal data from our records, except where the law requires us to retain it to complete transactions. You also have the right to withdraw your consent to receive marketing messages at any time.
7. Data Retention
We retain your personal data only for the period necessary to fulfill the purposes outlined in this policy, or to comply with our legal and tax obligations, after which it is securely deleted or anonymized.
8. Children’s Privacy
Our services and products are not directed to children under the age of 18, and we do not knowingly collect their personal data.
9. Changes to the Privacy Policy
We may update this policy from time to time to keep pace with changes in our services or legal and regulatory updates. We will post any changes on this page and encourage you to review it periodically.
10. Contact Us
If you have any questions or inquiries about our Privacy Policy or how we handle your data, we would be happy to hear from you. You can reach the Sillage Arabia customer service team via the following channels: